Refund Policy
Understanding your rights and our commitment to fair refund practices
Refund Eligibility
At transcendentiora, we understand that sometimes our financial modeling platform may not meet your specific needs. Our refund policy is designed to be fair and transparent, ensuring you can request a refund when certain conditions are met.
30-Day Money Back Guarantee
All new subscriptions are eligible for a full refund within 30 days of purchase. This applies to monthly, quarterly, and annual plans purchased directly through our platform.
Technical Issues
If you experience persistent technical problems that prevent you from using our platform effectively, and our support team cannot resolve the issue within 5 business days, you may be eligible for a full refund.
Course Completion
Training programs and courses purchased through transcendentiora are eligible for refund if requested within 14 days of purchase and before completing 25% of the course material.
Billing Errors
Any billing errors, duplicate charges, or unauthorized transactions will be refunded in full immediately upon verification of the error.
How to Request a Refund
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what you need to do:
Contact Our Support Team
Send an email to info@transcendentiora.sbs with your account details and refund request. Include your order number, purchase date, and reason for the refund request.
Provide Required Information
Our team will ask for verification of your purchase and may request additional details about your experience. This helps us improve our services and process your refund efficiently.
Review and Approval
We'll review your request within 2 business days. If approved, we'll send you a confirmation email with details about when to expect your refund.
Refund Processing
Once approved, your refund will be processed back to your original payment method within 5-7 business days. You'll receive a final confirmation when the refund is complete.
Processing Times and Payment Methods
Refund processing times vary depending on your payment method and financial institution. Here's what you can expect:
Typical Processing Times
Credit cards: 3-5 business days | PayPal: 2-3 business days | Bank transfers: 5-7 business days | Digital wallets: 1-3 business days
All refunds are processed in the same currency as your original purchase. For international transactions, exchange rates at the time of refund processing may apply, which could result in slight variations from the original charge amount.
We cannot process refunds to payment methods different from your original purchase. If your original payment method is no longer valid, please contact our support team to discuss alternative arrangements.
Non-Refundable Items
While we strive to be as flexible as possible, certain items and services are not eligible for refunds:
Completed Services
Custom financial modeling services, one-on-one consultations, and completed project work cannot be refunded once delivered and accepted.
Digital Downloads
Templates, reports, and other digital downloads are not refundable once accessed or downloaded, except in cases of technical defects.
Third-Party Services
Services provided by third-party vendors through our platform are subject to their individual refund policies, not transcendentiora's policy.
Promotional Credits
Purchases made using promotional credits, discount codes, or gift certificates may be subject to different refund terms as specified at the time of purchase.
Partial Refunds
In some situations, we may offer partial refunds as a fair solution. This typically applies to annual subscriptions where you've used the service for several months, or when you've completed a significant portion of a training program.
Partial refunds are calculated based on the unused portion of your subscription or service. For example, if you cancel an annual subscription after 6 months, you may be eligible for a prorated refund of the remaining 6 months, minus any applicable fees.
Important Consideration
Partial refunds are evaluated on a case-by-case basis. Factors include the length of service usage, the reason for cancellation, and the specific terms of your original purchase agreement.
Disputed Transactions
Before initiating a chargeback or dispute with your financial institution, we encourage you to contact us directly. Most issues can be resolved quickly through our customer support team, which is often faster than the dispute process.
If you do initiate a dispute, please be aware that this may result in the immediate suspension of your transcendentiora account and services until the matter is resolved. We'll work with you and your financial institution to provide any necessary documentation.
Chargebacks can take 30-90 days to resolve and may incur additional fees. In most cases, working directly with our support team leads to a faster, more satisfactory resolution.
Changes to This Policy
We review and update our refund policy annually to ensure it remains fair and reflects current business practices. Any changes will be posted on this page with an updated effective date.
Significant changes to our refund policy will be communicated to active customers via email at least 30 days before taking effect. Your continued use of our services after changes are implemented constitutes acceptance of the updated policy.
This policy was last updated in January 2025 and applies to all purchases made after this date. Purchases made before this date may be subject to the refund policy that was in effect at the time of purchase.
Questions About Refunds?
Our customer support team is here to help you understand your options and guide you through the refund process.